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Interested in learning more about DVD movie
clubs? Read our DVD club FAQ's below to get some insight on how
they work.
DVD RENTAL FAQ
How
long does it usually take to get a rental?
What if my DVDs don't arrive on schedule?
What do I do if my rental arrives damaged?
Can I cancel or change my club membership?
Do they usually have new movies in stock?
Why did I receive some movies out of the order on my list?
What if I have a shipping problem or a dvd that won't
work?
How much does it cost?
COLUMBIA HOUSE FAQ
How do I make the most of my deal?
How many copies can I order of one title?
How can I see the prices that CH charges for the
DVDs?
Which studios does Columbia House carry?
What is a raincheck? When would I get one?
Do higher priced titles count as two fulfillment
selections?
How much is shipping and handling?
How does Columbia House ship their DVDs?
How many accounts can I have at once?
How many times can I quit and rejoin?
Can I cancel online?
Are the DVDs the same found in the store?
DVD RENTAL FAQ ANSWERS
How
long does it usually take to get a rental?
Most of the companies we list ship on the same day that
you place your order, as long as you place your order before
the last mail run of the day. Depending on how far you live
from the rental company, it will take approximately 1-5 days
before your DVDs arrive in your mailbox.
What if my DVDs don't arrive on schedule?
If
it has been over a week since the DVD has been mailed and you
still haven't received it OR it has been over a week since you
mailed it back to the rental company and they haven't received
it, then contact the company. Usually they will mark it as late
and send out your next movie.
What do I do if my rental arrives damaged?
Simply
contact your rental company and let them know the movie is broken
and then mail it back. You will be promptly sent a replacement
movie or the next movie in your queue.
Can
I cancel or change my club membership?
Most rental companies work on a month by month membership
basis. You should confirm this with your chosen rental company
when signing up. You will be able to cancel anytime, but your
monthly costs will not be prorated, i.e.; if you only rented 1
movie that month instead of 3.
Do
they usually have new movies in stock?
Rental companies want to stay competitive and most keep a
large stock of new movies so you will usually be able to watch
what you want, when you want. If the title you would like is not
currently released yet, simply add it to your rental queue (or
wish list) and it will be sent to you when it becomes available.
If for some reason a movie is out of stock, the next movie on
your list will be sent out. Most clubs work on a first come, first
serve basis.
Why
did I receive some movies out of the order on my list?
When you return a movie or have an open slot in your Rental
Queue, usually the company will make every effort to ship your
first choice. If a title in a higher spot is out of stock, send
your next available in-stock title. This way, you will always
have great movies on hand!
What
if I have a shipping problem or a dvd that won't work?
If
you have any shipping problems, such as delayed arrival or incorrect
shipments, you should report them to the Customer Service representatives
of your rental company. You can also log on to your account information
page to see your rental history.
How
Much Does It Cost?
Membership at generally around $20 per month. You can have 3 rentals
out at one time. Shipping is included both both ways. Most importantly
- absolutely no late fees.
COLUMBIA HOUSE FAQ ANSWERS
How
do I make the most of my deal?
The best value is to pick Deluxe, Collector's, or Special Editions
for your enrollment selections (i.e., titles with a MSRP of $30+).
How
many copies can I order of one title?
You can order up to two copies of any enrollment selection.
How
can I see the prices that CH charges for the DVDs?
You cannot see the prices on the website until you become a member
and use your membership number to create an online account on
the website Then you can sign on to the member site and see all
the prices for the titles.
Which
studios does Columbia House carry?
A&E, AcornMedia, Anchor Bay (a few titles), Artisan, Columbia
TriStar, Dimension, DreamWorks, Fox Lorber (a few titles), Goldhill,
Goodtimes/MCA, Hallmark, HBO, Hollywood Pictures, MGM, Miramax,
Monterey, New Line, Paramount, Republic, RCA, Rhino (a few titles),
Roan Group (a few titles), Slingshot (IMAX titles), Sony Music,
Sterling, Touchstone, Trimark, Turner, 20th Century Fox, Universal,
USA, Vestron, Walt Disney (excluding Disney Animation), Warner,
Warner Bros. Records, WinStar, Xenon.
What
is a raincheck? When would I get one?
A raincheck can be redeemed for a DVD title. You will receive
a raincheck if you select a title which is temporarily out of
stock (your order might be held up to a month, waiting for the
title to come back in stock, before sending you a raincheck) OR
if you try to select a title for enrollment which is not available
as an enrollment selection (for example, a box set or a new release
title).
Do
higher priced titles count as more than one fulfillment selection?
If you pay $50 - $89.99 for a title (before shipping costs) it
counts as two fulfillment purchases, $90 - $149.99 counts as three,
$150 and over counts as four.
How
much does CH charge for shipping and handling?
Enrollment titles cost $1.99 each for shipping. Fulfillment selections
are $2.99 for the first title, and $1.99 for each additional title
in the same order. Box sets are $5.99/3 disc set, $6.99/4, $7.99/5.
How
does Columbia House ship their DVDs?
Enrollment orders placed on the website ship via USPS Priority
Mail. Enrollment orders placed over the phone and regular orders
ship via USPS Media Mail. You may request that your shipment be
sent via UPS for an extra $4 charge.
How
many accounts can I have at once?
You are allowed to have two accounts per address at any time.
You can use the exact same name, credit card, and address.
How many times can I quit and rejoin?
Probably unlimited, as many people have had numerous accounts!
Can
I cancel online?
Yes. Simply log onto the website with your account, click "Club
Help", and then click "Contact Us" on the left side. On this contact
form there is an option for "Cancel Membership". You will receive
e-mail confirmation of the cancellation in a few business days.
Are
these DVDs the same found in the store?
Yes, exactly the same. You can even take them to the store, and
they will scan in.
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